Exchanges and Returns

PLEASE NOTE – THIS IS A NEW RETURNS PORTAL AND PROCESS. IF YOU HAVE ANY ISSUES PLEASE EMAIL SUPPORT@JETSEAM.COM SO WE CAN QUICKLY TAKE CARE OF YOU.

Returns, Exchanges and Refunds -

We know that you need to try on our products in order to get the correct size, so we offer free returns and exchanges.

Fill out this information to start the process. Please make sure you type the email exactly as it was entered on the order, it is case sensitive:

You have 60 days to process your return.

What are my Refund Options?

We now offer 2 ways to process your return and refund.

If you want to place an exchange order, or will be ordering again in the future you can opt to receive store credit. Credit will be issues once the package is in transit back to us.
If you want a refund, we will issue the refund to your original method of payment as soon as we receive and inspect the items.

How are refunds processed?
Once your return is received, we will inspect it to be sure it is in a new, sellable condition.
After inspection your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. An email will be sent to you to confirm the refund. For US shipments, your original shipping amount will be refunded if you have placed a new exchange order (see below).

What if I want Store Credit?

Once you hand over your package and it is scanned and accepted by the carrier, your store credit will be applied to your account. This normally takes about 24 hours to receive the credit. We will inspect the items when they arrive back, but that does not hold up the process. This is the quickest way to make an exchange without having to put more on your card.

How are exchanges processed?
Now that you have shipped back the items that do not fit, simply go back and purchase the correct item in the correct sizes. This is the quickest and most reliable way to make sure you get the right product.

Can I return an item that has been customized?
Unless there is a defect on the product, we will not take returns on items that have the torso customized, or any shirt where we have added snaps. This does not apply to hemming or eyelets.

What happens if I make a return or exchange, but I still have not seen my credit on my card?

If you haven’t received a refund yet, but you did receive an email from us, first check your bank account again to make sure the credit has not gone through.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done both of these steps, and or you have not received an email from us confirming the return, please contact us at support@jetseam.com.

How do I make a return from another country?

To return your product, first make sure the order number is written on the package you are sending back. Then you should mail your package to:
JetSeam
5101 Unicon Dr #D
Wake Forest NC, 27587

Can I receive a refund on a gift card?

Sorry, Gift Cards are not eligible for return or refund.